Delivery & Returns
Delivery & Returns: UK Shipping Rates
UK Mainland — England, Scotland & Wales
Our Delivery & Returns terms for the UK Mainland are as follows (see also our Terms & Conditions for full order terms). Orders under £100 are subject to a standard delivery charge. Orders of £100 or over qualify for free delivery.
If an item is in stock, we aim to dispatch within 1–3 working days. If you need something urgently, please get in touch before ordering and we will do everything we can to help.
For items that are out of stock or made to order, lead times are typically 1–2 weeks. If you have a deadline in mind please contact us — we will always try our best to accommodate you.
Ireland, Scottish Highlands & Islands
Deliveries to these areas may carry an additional charge and slightly extended lead times. Please contact us before placing your order to confirm costs and timescales.
Large & Assembled Items
Some of our larger pieces are delivered directly by us rather than a courier. Delivery charges for these items depend on your location and will be confirmed at the time of order. Please contact us for a quote before purchasing.
International
We are happy to ship internationally. As costs vary by destination we handle each order individually — please email us at team@sollwoodworks.com with your order details and full delivery address and we will confirm the most cost-effective option before dispatch.
A Note About Wood
Every Soll Woodworks piece is handmade from natural timber. Wood is a living material and will move, age, and develop its own character over time — this is not a flaw, it is what makes each piece unique.
Some of our pieces are made from green oak — the same grade used in traditional timber-framed buildings. Green oak is unseasoned wood and by its very nature will split and crack over time. This is not a defect; it is part of the wood’s natural beauty and adds to the individual character of each piece, much like the ageing of oak beams in an old house.
We take great care in packaging every order, but if anything arrives damaged please photograph both the item and the packaging and contact us straight away.
Returns & Exchanges
If for any reason you are not completely happy with your order, please contact us at team@sollwoodworks.com and we will do our best to resolve things as quickly as possible. Where a return is agreed we will guide you through the process.
Please note:
- The item remains your responsibility until it reaches us. We recommend using a tracked delivery service insured for the value of the goods.
- The cost of return postage is your responsibility unless the item is faulty or we have made an error.
- Please return items in their original packaging to prevent damage in transit.
We are unable to accept returns on custom or personalised items unless they are faulty.
Faulty Items
If your item arrives faulty or damaged, please contact us within 14 days of receipt with your order number, a description of the fault, and photographs where possible. We will arrange a replacement or full refund and cover any return postage costs.
Please note that every Soll Woodworks piece is handmade from natural timber. If a replacement is required, there may be slight variations in grain, colour, and character compared to the original — this is the nature of working with wood and is what makes each piece truly individual.
Get in Touch
For any Delivery & Returns queries please email us at team@sollwoodworks.com — we aim to respond within one working day.
This Delivery & Returns policy does not affect your statutory rights.