Privacy Policy
At Soll Woodworks we are committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this Privacy Policy please contact us at team@sollwoodworks.com.
Who We Are
Soll Woodworks is a handmade timber products business based in the United Kingdom. We are the data controller responsible for your personal data.
What Data We Collect
- Your name
- Delivery and billing address
- Email address
- Phone number (if provided)
- Payment information (processed securely via Stripe — we do not store card details)
- Order history and correspondence with us
How We Use Your Data
We use your personal data to:
- Process and fulfil your orders
- Send order confirmations and updates
- Respond to your enquiries
- Comply with our legal obligations
We will only contact you for marketing purposes if you have given us your explicit consent to do so. You may withdraw this consent at any time by emailing team@sollwoodworks.com.
Our Legal Basis for Processing
We process your personal data on the following grounds:
- Contract — to fulfil orders you have placed with us
- Legal obligation — to comply with applicable laws and regulations
- Legitimate interests — to manage and improve our business and customer service
- Consent — for any marketing communications you have opted in to
Sharing Your Data
We do not sell or share your personal data with third parties for marketing purposes. We may share your data with the following trusted third parties solely to fulfil your order:
- Stripe — for secure payment processing
- Our chosen courier — for delivery of your order
These parties are only permitted to use your data for the specific purpose of fulfilling their service and are bound by their own privacy policies.
How Long We Keep Your Data
We will retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for accounting and legal purposes.
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, though this may affect the functionality of the website. A full list of cookies used on our website can be found in our Cookie Policy.
Your Rights
Under UK GDPR you have the following rights in relation to your personal data:
- The right to access — you may request a copy of the data we hold about you
- The right to rectification — you may ask us to correct inaccurate or incomplete data
- The right to erasure — you may ask us to delete your personal data in certain circumstances
- The right to restrict processing — you may ask us to limit how we use your data
- The right to data portability — you may request your data in a portable format
- The right to object — you may object to our processing of your data in certain circumstances
To exercise any of these rights please email us at team@sollwoodworks.com. We will respond within one month.
Data Security
We take the security of your personal data seriously. All payment information is processed securely by Stripe and we do not store card details. Our website uses SSL encryption to protect data transmitted between your browser and our site.
Third Party Websites
Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to check this page periodically.
Contact & Complaints
If you have any concerns about how we handle your personal data under this Privacy Policy please contact us at team@sollwoodworks.com and we will do our best to resolve the matter.
If you remain unsatisfied you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority:
Website: ico.org.uk
Helpline: 0303 123 1113